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Fees & Payment

FEES & PAYMENT PROCESS

You may be considering calling South Pacific Private to enquire about getting support for yourself or for a loved one. It’s likely and understandable that you will have many questions about that process.

You may be nervous or cautious but we can reassure you that the team at South Pacific Private are here to help and can provide answers to any burning questions you might have.

Every admission to South Pacific Private starts with an over-the-phone assessment. This process includes discussion about the estimated cost of treatment based on our team’s clinical recommendation. The team will do a health fund check for you so that you have a completely transparent understanding of fees and payments. And, don’t worry, we will manage the health fund claims process on your behalf.

Services like ours which are fully accredited and licensed can offer treatment for mental health and addiction concerns that are affordable and not crippling for families in crisis. We are lucky enough in Australia to be supported when we are in crisis and health fund services exist in all states to support you and your family in their time of need. Click here to better understand your options in relation to private health insurance at South Pacific Private. 

We’ve put together a handy list (below) which might be useful in terms of your immediate questions. However, its likely there are other questions you still want answered. You are welcome to call us any day of the week (including weekends) to talk to our professional Client Care Team.

  • Our professional programs have been running for 20+ years and have helped over 10,000 individuals and 9000 family members.
  • Our programs are supported by private health funds and the Department of Veterans Affairs (DVA). Read more here about accessing appropriate treatment.
  • Depending on your level of private health cover and fund contract status, there may be some excess or co-payment liability (private payment is also accepted).
  • The experienced Client Care Team can provide more information and schedule an assessment with the person in crisis. This assessment is free and there is no further obligation.
  • View our contracted health fund details here to find out more.
  • To refer a client to South Pacific Private simply download our medical referral form here.
  • The Client Care Team are contactable 24/7 (incl weekends).
  • To find out more about admission to South Pacific Private please simply call 1800 063 332.

Remember – services that are fully accredited and licensed can offer treatment for mental health and addiction concerns that are affordable and not crippling for families in crisis. We are lucky enough in Australia to be supported when we are in crisis and services exist in all states to support you and your family in their time of need. Please find the list here of all major health funds South Pacific Private is supported by. If a fund is not on the list please call us for more information.

GET IN TOUCH. WE ARE HERE TO HELP YOU & YOUR FAMILY.

Call 1800 063 332 today or email info@southpacificprivate.com.au 

South Pacific Private is here to help when you or someone you love experiences difficulties with addictions, trauma or with mental health concerns such as depression and anxiety.

JESSICA: We are here to answer any questions or queries that you might have about our programs or treatment. We’re really passionate about supporting clients and their families struggling with mental health and addictions.

MORE STORIES

Find out if you have a problem

The goal of our self-tests is not to provide you with a diagnosis for yourself or for someone you care about. Instead, they are an opportunity for you to better understand how a behaviour might be impacting upon your life or the life of your family. Use these tests to enhance your awareness of what the problem might be. These tests should be answered honestly in order to provide accurate insight and are a chance for you to reflect upon the current situation.

SELF-ASSESSMENTS

Find out if you have a problem.
Take our quiz for (select one below):