Coronavirus COVID-19 Notice

South Pacific Private has activated a plan to do everything possible to protect clients and staff from the threat of COVID-19. In addition to adhering to the latest advice from the government, NSW Health and other authorities, SPP has additional new protocols in place and is reviewing the situation daily.

A Message From Our CEO

Hello, and welcome to South Pacific Private.


I’m Lynne Fishwick, CEO.  We are currently living through one of the toughest of times Australia has faced, and the South Pacific community understands the added trauma for those of us suffering from mental health and addiction issues at a time like this. We are also aware, as are the NSW health department and federal government, that the work we do is an essential service. At this time of increased stress and anxiety, we must continue our services to those in need and we must continue to operate in a way that is safe for our patients and staff.


To that end, we are following all the guidelines from the New South Wales health department and the World Health Organisation and have the most stringent of infection control and deep cleaning practices in place. Again, the safety of our clients and staff is always our highest priority.


We are determined to maintain South Pacific as a safe space during this public health crisis, a refuge and haven, and feel the work we do here has never been more vital. Thanks for placing your trust in us.


Please do not hesitate to reach out for help for yourself or a loved one at this time. We have 26 years’ experience in changing lives and healing families.


Yours sincerely,


Lynne Fishwick

A Message From The Clinical Director

As the situation with COVID-19 continues to evolve, we wanted to inform you about how we are ensuring the health and safety of our clients and staff at South Pacific Private.  We are committed to continuing to offer our program to support those struggling with addiction, trauma and mental health concerns in a COVID-19 free environment.


We are following NSW Health and the Australian Government Department of Health guidelines and recommendations to ensure we minimise the risk of any respiratory infections at SPP and are prepared to address any potential cases.  Our policies and procedures are being reviewed daily to ensure we apply the most up-to-date information in the current environment.


We have had no staff or clients diagnosed with COVID-19. These are some of the measures we have put in place to ensure the ongoing safety of our clients and staff:


  • Prior to admission, all clients are questioned on recent travel, respiratory or flu-like symptoms and contact with individuals who are confirmed or suspected of having COVID-19.  Clients with any respiratory symptoms or fever will not be admitted, until fully recovered.
  • Clients are placed in single room quarantine for 48 hours on admission to further assess potential symptoms prior to attending the program
  • Staff are instructed to stay home if they are unwell or have any respiratory symptoms
  • All non-essential staff are now working from home.
  • Social distancing measures for clients and staff – room limits applied as per 4 square metre rule, 1.5m distancing between all people.
  • Guidance for regular hand washing and use of hand sanitiser with increased availability of sanitation materials
  • Increased cleaning and sanitation services of all environments and surfaces.
  • Due to COVID-19 precautions, no visitors or family members will be allowed to visit our clients during their stay. Instead we have increased access to phone calls between family members.
  • Regular briefings to clients and staff regarding COVID-19 precautions in the wider community and at South Pacific Private.


We have taken these steps in a thoughtful, practical manner to ensure we can continue to care for our clients in a safe and settled environment.  Our staff and current clients have adjusted to our new social distancing requirements with grace and understanding. We feel confident that we have the processes in place to keep our clients and staff safe during this complex time.


Kate Beardmore


Information For Clients

If you have:

flu-like symptoms;
travelled overseas in the last 14 days; or
been in close contact* with a person who has tested positive for COVID-19

Please do not attend the hospital, but call for further advice on 1800 063 332.

* Close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

If you have any concerns or questions about your admission, please call our team 24/7 on 1800 063 332.